Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world.
The Group Lead Operations Agent is responsible, in partnership with the Operations team, for facilitating the effective operations in Guest Services of the cruise booking processing and voyage operations. This position processes the Booking Quality control audits, edits, adjustment, Manifesting, Open balance collections, Cabin moves, Time Parameter tables, Emergency operations sailing moves, charter and group moves, Pier relocation notifications, VISA letter notifications, KBYG notifications, ICN’s, Group manifest booking edit support. This position is a backup to Documentation for Opening voyages, processing/clearing reject bookings and paper docs processing support. The Operations Agent is involved in call-out to TA/Guests based on operational needs as directed by the Supervisor of Operations.
Work Essential Duties & Responsibilities:
Work Environment & Physical Demands
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work varied schedule based on business needs, including early and late shifts and weekends as needed.
General office environment. Moderate noise.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit and occasionally required to stand. Occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required by this job includes close vision. Some stress may occur, especially during closing periods.
This position is located in the Seattle office.
Vision: Enriching people’s perspective through inspired travel
Mission: We imagine and deliver personalized, immersive experiences 180 degrees from ordinary
We are a culturally diverse team proudly working together to make every interaction positive
We challenge the status quo and embrace change. Innovation is in all of us
We are quick, nimble and act with a sense of urgency
We do the right thing. Safe Operations everywhere we sail, every day, every ship
We passionately deliver exceptional experiences
We are engaged, collaborative and respectful
We seek authenticity in all we do
We own our actions and decisions and operate in a fiscal and socially responsible manner
Windstar Cruises is an Equal Opportunity Employer