Windstar

  • Vacation Planner

    Job Locations US-WA-SEATTLE
    Posted Date 1 week ago(7/10/2018 11:50 AM)
    Requisition ID
    2018-16323
    Category
    Windstar LAND-BASED / CORPORATE OPPORTUNITIES
  • Overview

    Position Title:              Reservations / Vacation Planner Agent                                    

    Work Hours:                Part time

    Department:                Guest Services                                                

    Position Reports To:   Supervisor – Reservations / Guest Services

     

    Job Summary:

    Responsible for selling and servicing Windstar Cruises and products through reservations channels, including Inbound and Outbound Calls, Email, Lead generation contacts and other sources as assigned. Effectively provide booking services to Travel Agents and Guests, offering them excellent service in a timely way, with appropriate sales techniques to close sales to achieve company sales goals. Provide Travel Agent and Guests with useful information and tips to understand and select a Windstar product to fit their needs. Provide prompt service, assuring calls are answered and serviced effectively with focus on appropriate efficiency. Process bookings completely and accurately with a high degree of consistency, avoiding booking errors and/or incomplete records. Manage booking progression from selling, option, confirmation to sailing or cancellation. Multi-tasking and time management are extremely important. Provide appropriate service and sales closure balance to achieve goals and represent Windstar cruises as 180 degree from Ordinary.

     

    Essential Duties & Responsibilities:

    • Sell cruises, packages, air, transfers, hotels and shore excursions effectively.
    • Provide appropriate advices, service, recommendations to support service and sales objectives.
    • Process reservations, revisions and cancellations using reservation system, accurately.
    • Demonstrate a strong functional knowledge of the Windstar product and services.
    • Monitor bookings from option period through follow-up on payment requirements.
    • Complete and process required accounting paperwork and other booking requirements following procedures and policies accurately.
    • Adhere to company policy and procedures, including call and booking processing.
    • Advise Lead/Supervisor of all problems in a timely manner, with details of history.
    • Organize responsibilities to ensure completion and compliance with standards.
    • Provide management with proactive input and contribute to regularly scheduled meetings with management to help improve our reservations and service processes as well as working environment.
    • Perform other duties and assignments effectively as assigned by management.

     

    Requirements:

    • A minimum of two (2) years sales experience, with high level service attributes.
    • Cruise, travel or hotel related sales, service field experience preferred.
    • Must be able to communicate in writing and verbally with professionalism, credibility and confidence. Present information in a positive and convincing manner.
    • Strong belief in personalized, effective customer service.
    • Must demonstrate an enthusiastic and professional approach to all responsibilities.
    • Able to handle multiple tasks simultaneously.
    • Willing to accept and act responsibly with compliance of policy and procedure.
    • Must be punctual and flexible. Calls start when shifts begin. Rotating shifts start at 6:00am and end at 6:00pm (subject to change). Weekend shifts are also rotated.  
    • Part Time Work Schedule Hours will average approximately 20 hours per work week, Thursday-Wednesday.
    • As part time, scheduled work hours will vary between 20-40 hours per week on an as needed basis.
    • Schedules will be provided bi-weekly for a two week period.
    • You must be flexible and available to work as early as 6:00am and able to report at any time during open hours; Monday-Friday 6:00am-6:00pm, Saturdays 7:00-3:30.
    • Hours are based on an average minimum 20 hours work week, during peak times, you may be scheduled up to 40 hours per pay period.

     

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    General office environment. Moderate noise.

     

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Regularly required to sit and occasionally required to stand. Occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required by this job includes close vision. Some stress may occur, especially during closing periods.

     

     

    Vision: Enriching people’s perspective through inspired travel

     

    Mission: We imagine and deliver personalized, immersive experiences 180 degrees from ordinary

     

    Core Values:

    WELCOMING

    We are a culturally diverse team proudly working together to make every interaction positive

    INNOVATIVE

    We challenge the status quo and embrace change. Innovation is in all of us

    NOW

    We are quick, nimble and act with a sense of urgency

     

    DISCIPLINE

    We do the right thing. Safe Operations everywhere we sail, every day, every ship

    SERVE

    We passionately deliver exceptional experiences

     

    TEAMWORK

    We are engaged, collaborative and respectful

     

    AUTHENTIC

    We seek authenticity in all we do

     

    RESPONSIBLE

    We own our actions and decisions and operate in a fiscal and socially responsible manner

     

    Windstar Cruises is an Equal Opportunity Employer

     

    Responsibilities

    Essential Duties & Responsibilities:

    • Sell cruises, packages, air, transfers, hotels and shore excursions effectively.
    • Provide appropriate advices, service, recommendations to support service and sales objectives.
    • Process reservations, revisions and cancellations using reservation system, accurately.
    • Demonstrate a strong functional knowledge of the Windstar product and services.
    • Monitor bookings from option period through follow-up on payment requirements.
    • Complete and process required accounting paperwork and other booking requirements following procedures and policies accurately.
    • Adhere to company policy and procedures, including call and booking processing.
    • Advise Lead/Supervisor of all problems in a timely manner, with details of history.
    • Organize responsibilities to ensure completion and compliance with standards.
    • Provide management with proactive input and contribute to regularly scheduled meetings with management to help improve our reservations and service processes as well as working environment.
    • Perform other duties and assignments effectively as assigned by management.

    Qualifications

    Requirements:

    • A minimum of two (2) years sales experience, with high level service attributes.
    • Cruise, travel or hotel related sales, service field experience preferred.
    • Must be able to communicate in writing and verbally with professionalism, credibility and confidence. Present information in a positive and convincing manner.
    • Strong belief in personalized, effective customer service.
    • Must demonstrate an enthusiastic and professional approach to all responsibilities.
    • Able to handle multiple tasks simultaneously.
    • Willing to accept and act responsibly with compliance of policy and procedure.
    • Must be punctual and flexible. Calls start when shifts begin. Rotating shifts start at 6:00am and end at 6:00pm (subject to change). Weekend shifts are also rotated.  
    • Part Time Work Schedule Hours will average approximately 20 hours per work week, Thursday-Wednesday.
    • As part time, scheduled work hours will vary between 20-40 hours per week on an as needed basis.
    • Schedules will be provided bi-weekly for a two week period.
    • You must be flexible and available to work as early as 6:00am and able to report at any time during open hours; Monday-Friday 6:00am-6:00pm, Saturdays 7:00-3:30.
    • Hours are based on an average minimum 20 hours work week, during peak times, you may be scheduled up to 40 hours per pay period.

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