Responsible for selling and servicing Windstar Cruises and products through reservations channels, including Inbound and Outbound Calls, Email, Lead generation contacts and other sources as assigned. Effectively provide booking services to Travel Agents and Guests, offering them excellent service in a timely way, with appropriate sales techniques to close sales to achieve company sales goals. Provide Travel Agent and Guests with useful information and tips to understand and select a Windstar product to fit their needs. Provide prompt service, assuring calls are answered and serviced effectively with focus on appropriate efficiency. Process bookings completely and accurately with a high degree of consistency, avoiding booking errors and/or incomplete records. Manage booking progression from selling, option, confirmation to sailing or cancellation. Multi-tasking and time management are extremely important. Provide appropriate service and sales closure balance to achieve goals and represent Windstar cruises as 180 degree from Ordinary.
Essential Duties & Responsibilities:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General office environment. Moderate noise.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit and occasionally required to stand. Occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required by this job includes close vision. Some stress may occur, especially during closing periods.