Returning Candidate?

Voyage Services Specialist

Voyage Services Specialist

Requisition ID 
Job Locations 
Posted Date 

More information about this job


Employee Name:         

Position Title:              Voyage Services Specialist                             FLSA Status:   Non-exempt

Department:                 Guest Services                                     Work Hours:    Full time

Position Reports To:    Supervisor – Vacation Planning




Responsible for selling Windstar cruises on inbound and outbound telephone calls. Answer calls in a prompt, courteous and professional manner and provide detailed information on products and services. Manage booking progression from confirmation to sailing or cancellation.


Essential Duties & Responsibilities:


    • Support the sale of cruises, transfers, hotels, insurance and shore excursions to direct passengers and Travel Agents via telephone and e-mail correspondence.
    • Process reservations, revisions and cancellations using reservation system.
    • Demonstrate a strong functional knowledge of the Windstar product.
    • Support online reservations management product, My Windstar.
    • Adhere to company policy and procedure.
    • Advise supervisor of all problems in a timely manner.
    • Complete booking-related tasks for accounting, sales, marketing or other departments.
  • Organize responsibilities to ensure completion and compliance with standards.






  • A minimum of two (2) years customer service experience
  • Cruise, travel or hotel related field experience preferred
  • Must demonstrate an enthusiastic and professional approach to all responsibilities
  • Must be punctual and flexible. Calls start when shifts begin. Scheduled shifts may start as early as 6:00am and end as late as 6:00pm (subject to change,) including Saturdays. Sundays closed.
  • Able to handle multiple tasks simultaneously
  • Willing to accept responsibility for compliance with policy and procedure
  • Must be able to communicate in writing and verbally with professionalism, credibility and confidence.



Work Environment & Physical Demands


Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office environment. Moderate noise.



Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Regularly required to sit and occasionally required to stand. Occasionally required to lift and/or move up to 25 pounds.  Specific vision abilities required by this job includes close vision.  Some stress may occur, especially during closing periods. 


Supervisory Responsibilities:              Yes              No




Share on your newsfeed