Position Title: Voyage Services Specialist FLSA Status: Non-exempt
Department: Guest Services Work Hours: Full time
Position Reports To: Supervisor – Vacation Planning
Responsible for selling Windstar cruises on inbound and outbound telephone calls. Answer calls in a prompt, courteous and professional manner and provide detailed information on products and services. Manage booking progression from confirmation to sailing or cancellation.
Essential Duties & Responsibilities:
Work Environment & Physical Demands
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General office environment. Moderate noise.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit and occasionally required to stand. Occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required by this job includes close vision. Some stress may occur, especially during closing periods.
Supervisory Responsibilities: Yes No